Frequently Asked Questions
Everything you need to know about your GL.iNet orders and services.
What shipping methods do you offer?
We provide standard and expedited global shipping options. Delivery times typically range from 3 to 7 business days for express shipments and 10 to 20 business days for standard international shipping.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do your products come with a warranty?
Yes, all GL.iNet hardware products come with a one-year limited warranty covering manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer technical support for setup?
Absolutely. We provide comprehensive documentation, community forums, and direct email support to help you configure your devices and ensure optimal performance.